Shipping Policy

美国

送货说明

美国48州以及加拿大全境包邮，BLUME蓝米KTV 均从美国本地发货配送。

FREE SHIPPING FOR US AND CANADA (EXP HW/ALASKA)

配送方式：

Postage Company

采用美国UPS/USPS配送

UPS/USPS

美国境内2-5天，偏远地区可能为7天。加拿大境内会通过加拿大邮政或者UPS配送。

For the US, generally it takes 2-5 days to arrive. For remote areas, it may take up to 7 days.

For Canada takes 2-5 days to arrive. For remote areas, it may take up to 7 days. 

其他地区

新加坡

 新加坡全境约3-7个工作日，新加坡地区购买提供免邮服务，凡下单购买均可享受免费送货。

香港

 香港全境约2-5个工作日，香港地区购买下单即可享受免费送货。

订单处理

订单派送工作日为周一至周五（节假日除外）。
我们需要1到2个工作日处理并发送您的订单，在订单高峰期，我们可能需要额外的1个工作日处理您的订单。

因如下情况造成订单延迟或无法配送等,本公司将无法承担迟延配送的责任：
1.如果您订单的产品缺货时，可能会延误您的订单发送，我们将会通知您。
2.客户提供错误信息和不详细的地址。
3.货物送达无人签收，由此造成的重复配送。
4.不可抗力，例如：自然灾害、交通戒严等。
5.送货地点在配送区域以外。

因如下情况造成订单延迟或无法配送等,本站将无法承担迟延配送的责任：
1.如果您订单的产品缺货时，可能会延误您的订单发送。
2.客户提供错误信息和不详细的地址。
3.货物送达无人签收，由此造成的重复配送。
4.不可抗力，例如：自然灾害、交通戒严、突发战争等。
5.送货地点在配送区域以外。

订单核实

请在确认订单时务必核实您的订单资料及配送地址等信息。
如果您的订单信息有误，将耽误您的订单进度；希望您及时与Blume-蓝米客服联系。

追踪订单

请复制跟踪号通过此链接进行追踪：

特别说明：

1.在订单发货前修改地址,BLUME蓝米将不会收取费用帮您修改地址。
2.如订单已经发货，将不支持更改地址。
3.在订单派送过程中因填写地址错误导致货物退回的，顾客需承担额外产生的运费及其他额外费用。
4.出现以下情况导致包裹无法配送的，我们将直接进行退款（扣除50美金运费）：
1）地址填写错误
2）送货公司无法联系收货人
3）收货人拒绝收取包裹

USA
Shipping instructions

Free shipping to all 48 states in the United States and Canada. BLUME KTV all ships from the United States.

FREE SHIPPING FOR US AND CANADA (EXP HW/ALASKA)

Delivery Method:

Postage Company

Delivered by UPS/USPS

UPS/USPS

2-5 days within the United States, and possibly 7 days in remote areas. Delivery within Canada will be via Canada Post or UPS.

For the US, generally it takes 2-5 days to arrive. For remote areas, it may take up to 7 days.

For Canada takes 2-5 days to arrive. For remote areas, it may take up to 7 days.

other areas
Singapore

It takes about 3-7 working days throughout Singapore. Free shipping is provided for purchases in Singapore. You can enjoy free shipping when placing an order.

Hongkong

It takes about 2-5 working days throughout Hong Kong. If you place an order in Hong Kong, you can enjoy free delivery.

Order processing

Order delivery working days are Monday to Friday (excluding holidays).
It takes us 1 to 2 working days to process and ship your order, during peak order periods we may need an additional 1 working day to process your order.

If the order is delayed or cannot be delivered due to the following circumstances, the company will not be responsible for delayed delivery:
1. If the product you ordered is out of stock, the delivery of your order may be delayed, and we will notify you.
2. The customer provides wrong information and an undetailed address.
3. No one signs for the goods when they are delivered, resulting in repeated delivery.
4. Force majeure, such as natural disasters, traffic restrictions, etc.
5. The delivery location is outside the delivery area.

If the order is delayed or cannot be delivered due to the following circumstances, this site will not be responsible for delayed delivery:
1. If the product you ordered is out of stock, the delivery of your order may be delayed.
2. The customer provides wrong information and undetailed address.
3. No one signs for the goods when they are delivered, resulting in repeated delivery.
4. Force majeure, such as natural disasters, traffic restrictions, sudden wars, etc.
5. The delivery location is outside the delivery area.

Order verification

Please be sure to verify your order information, shipping address, and other information when confirming your order.
If your order information is incorrect, the progress of your order will be delayed; we hope you will contact Blume customer service in time.

Track Order

Please copy the tracking number to track via this link:

Special Note:

1. Modify the address before the order is shipped. BLUME will help you modify the address without charging a fee.
2. If the order has been shipped, address change will not be supported.
3. If the goods are returned due to an incorrect address during the order delivery process, the customer will be responsible for the additional freight and other additional costs incurred.
4. If the package cannot be delivered due to the following circumstances, we will directly refund you (deducting the shipping fee of US$50):
1) Incorrect address filling
2) The delivery company cannot contact the consignee
3) The consignee refuses to receive the package