售后保障
一、7天退货政策
自货物送达之日起7天之内均可退货。未损坏的产品可在签收之日起 7 天内以任何理由退回并获得全额退款。一旦退回的物品返回 Blume-蓝米的仓库进行检查，退款流程将开始。
- 退货必须包括所有配件
- 物品必须包括原始包装,完整无损，有任何产品包装与发货前不一致，由买家承担亏损。
- 对于非质量相关的保修索赔及退换货，买方负责运费，
- 对于与质量相关的保修索赔，Blume-蓝米退还产品本身的费用
- 如果物品不符合上述要求，退货会被拒绝，由买方承担来回运费。
请注意：信用卡付款的订单退货，退款手续费需客户承担，只要支付成功便会产生手续费用，退款手续费为2.9%（手续费为信用卡方收取）
二、质量相关问题的保修索赔
在以下情况下，运费必须由买方承担：
- 因已证实的缺陷以外的任何原因退货
- 买家意外退货
- 退回声称有缺陷但Blume-蓝米质量控制人员发现其处于工作状态的产品
- 在国际运输中退回有缺陷的物品
- 商品重复购买，错买，或购买后不再需要
- 因个人喜好，购买后发现商品不符合需求
不在保修范围内：
- 没有足够购买凭证的产品
- 丢失或被盗的产品
- 已过保修期的物品
- 非质量相关问题（购买 7 天后）
- 通过第三方维修
- 外部来源的损坏
- 产品使用不当造成的损坏（包括但不限于：跌落、极端温度、水、操作设备不当）
注意事项:
当通过Blume-蓝米提供的预付运费标签（Shipping Label）的商品时，Blume-蓝米对运输途中发生的任何损坏或丢失负责。
因非质量问题退货时，买家对运输途中发生的任何损坏或丢失承担责任。
对于非质量相关的保修索赔，Blume-蓝米不为运输途中损坏的物品提供退款。
退货流程如下：
1.申请退货：请通过Email以书面形式通知客服中心要求退换货并注明退换货原因，如为产品质量问题，请您提供产品故障凭据（照片或视频），同时附上您的订单号码和订货人信息；
2.客服确认：客服中心收到您的退换货要求后，会在1-2个工作日内通过邮件或电话跟您确认相关的退货信息。如符合退换货条款，我们会通知您寄回的地址（如确认是产品质量问题，我们会直接发退货Shipping Label给您）；
3.寄回退货商品：请您务必在收到该邮件后1-3天之内将商品寄回到指定地址，否则将视为您已同意接受该产品不再要求退换货；机器寄出后请您将Tracking Number通过Email告知客服中心；如有赠品需一并完整退回，如您不方便出门，可联系客服协商延期。
4.退款：在收到您退回的商品并确认完好无损后，我们将在3-5个工作日内退回相应款项至您的原账户。
售后流程：
联系客服申请退货。（通过邮件提供订单号，出现问题商品的照片，名称，数量等相关信息）Blume-蓝米在收到退货申请的1-2个工作日会及时为您跟进处理（根据实际情况，安排商品的退款或补发）。
退货地址：Blume蓝米在进入售后流程后，将会由客服提供退货地址或者退货面单（Shipping Label）给到用户，用户在收到后10天内寄回，运费承担方根据上述情况划分。
美国地址：
13400 Nelson Ave E, City of Industry, CA 91746
香港地址：
RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG
二、一年保修服务
Blume-蓝米所售产品均提供一年保修服务（有延保服务的可按照延保时间进行保修）。
保修期内，若有下列现象恕不能进行免费维修：
①未能出示订单号等信息，证明是从Blume-蓝米购买；
②因拆装或改造而损坏；
③因错误、疏忽或人为使用不当造成的损坏；
④非一般家庭使用（如长时间使用与恶劣的场所）所造成的故障或损坏者。
⑤保修期内，如果产品的附件或易损件损坏（非人为损坏），将只更换相应的附件和易损件。
⑥超过保修期限，如需更换配件或者维修，则酌情收取检修费，顾客承担双程运费。
保修流程如下：
免费保修期内
1.请通过Email以书面形式通知客服中心要求维修并注明需要维修的原因，提供故障凭据（照片或小视频），同时附上您的订单号和订货人信息。
2.客服中心收到您的维修要求后，经确认如符合免费保修条款，我们会给您发一封包含Shipping Label的邮件，请您务必在收到该邮件后10天之内将商品寄回。
3.我们确认收到了您需要维修的商品后，将于2周内（不含物流时间）完成商品维修或者更换新部件，维修费用和寄回的运费由我们承担。
超过免费保修期
1.请通过Email以书面形式通知客服中心要求维修并注明需要维修的原因，提供故障凭据（照片或小视频），同时附上您的订单号和订货人信息。
2.客服中心收到您的维修要求后，会给您提供品牌供应商维修中心的联系方式，您需要自行联系维修中心维修。
三、运输过程中出现问题
关于运输过程中损坏：
1.运输造成的损坏，我们会根据损坏情况为您更换机器，如损坏部位仅为可替换零配件，我们将免费邮寄新的零配件给您，不更换整个机器；
2.请您在收到产品3天以内，通过电话或Email通知Blume-蓝米客服中心；
3.收货后即发现的产品损坏情况，请您务必不要使用该产品，并立即与我们客服中心联系；
4.请提供多张不同角度拍摄的产品损坏照片包括外包装（包含物流单号的标签）、内包装、产品远图及损坏部分细节图或小视频，还有相关文字说明通过邮件的形式发送到 blumebyoinked@gmail.com客服邮箱并联系网站客服，我们将在1-2个工作日内给予回复；
关于运输过程寄丢：
如果tracking显示delivered但没有收到货，或者中转丢失，请您务必在2天以内联系快递公司沟通送件情况；如果快递公司48小时之内未能找到货品，您可以通过电话或Email通知Blume-蓝米客服中心，我们会尽快调查后重新安排寄送或退款。
After-sale warranty
1. 7-day return policy
Returns can be made within 7 days from the date of delivery of the goods. Undamaged products may be returned for a full refund for any reason within 7 days of receipt. Once the returned item returns to Blume's warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging and be intact and intact. If any product packaging is inconsistent with that before shipment, the buyer will be responsible for the loss：
- For non-quality related warranty claims and returns, the buyer is responsible for shipping costs.
- For non-quality related warranty claims, Blume will refund the cost of the product itself
- If the item does not meet the above requirements, the return will be refused and the buyer will be responsible for return shipping.
Please note: For returns of orders paid by credit card, the customer must bear the refund handling fee. As long as the payment is successful, a handling fee will be incurred. The refund handling fee is 2.9% (the handling fee is charged by the credit card party)
2. Warranty claims for quality-related issues
Shipping costs must be borne by the buyer in the following cases:
- Returns for any reason other than proven defect
- Unexpected return from buyer
- Return of product claimed to be defective but found to be in working condition by Blume-Bluemi quality control personnel
- Returning defective items in international shipping
- The product is purchased repeatedly, by mistake, or is no longer needed after purchase.
- Due to personal preference, I discovered after purchase that the product did not meet my needs.
Not covered by warranty:
Products without sufficient proof of purchase：
- Lost or stolen products
- Items that have expired
- Non-quality related issues (7 days after purchase)
- Repaired by third party
- Damage from external sources
- Damage caused by improper use of the product (including but not limited to drops, extreme temperatures, water, and improper operation of equipment)
Precautions:
Blume is responsible for any damage or loss that occurs during transit when shipping items with a prepaid shipping label provided by Blume.
When returning an item due to non-quality issues, the buyer is responsible for any damage or loss during transportation.
For non-quality related warranty claims, Blume does not provide refunds for items damaged in transit.
The return process is as follows:
1. Apply for return: Please notify the customer service center in writing via email to request a return or exchange and indicate the reason for the return or exchange. If it is a product quality problem, please provide proof of product failure (photo or video), and attach your order number and Orderer information;
2. Customer service confirmation: After receiving your return or exchange request, the customer service center will confirm the relevant return information with you via email or phone within 1-2 working days. If the return and exchange terms are met, we will notify you of the return address (if it is confirmed that there is a product quality problem, we will directly send the return shipping label to you);
3. Send back the returned goods: Please be sure to send the goods back to the designated address within 1-3 days after receiving the email, otherwise, it will be deemed that you have agreed to accept the product and no longer require returns or exchanges; after the machine is shipped Please inform the customer service center of your tracking number via email; if there are any gifts, they must be returned in full. If it is inconvenient for you to go out, you can contact customer service to negotiate an extension.
4. Refund: After receiving your returned goods and confirming that they are in good condition, we will refund the corresponding money to your original account within 3-5 working days.
After-sales process:
Contact customer service to request a return. (Provide the order number, photos, names, quantities and other relevant information about the problematic goods via email) Blume will promptly follow up with you within 1-2 working days after receiving the return application (according to the actual situation, arrange the goods refund or reissue).
Return address: After Blume enters the after-sales process, customer service will provide the return address or return shipping label to the user. The user must send it back within 10 days after receiving it. The party responsible for the freight will be divided according to the above situation.
United States address:
13400 Nelson Ave E, City of Industry, CA 91746
Hong Kong address:
RM4/16F HO KING COMM CTR, 2-16 FAYUEN ST, MONKOK, HONGKONG
2. One-year warranty service
All products sold by Blume provide a one-year warranty service (if an extended warranty service is available, the warranty can be extended according to the extended warranty time).
During the warranty period, free repairs will not be performed if the following phenomena occur:
①Failed to produce the order number and other information to prove that the purchase was made from Blume;
②Damaged due to disassembly or modification;
③Damage caused by error, negligence or improper human use;
④ Failure or damage caused by non-general household use (such as long-term use and harsh locations).
⑤ During the warranty period, if the accessories or wearing parts of the product are damaged (non-human damage), only the corresponding accessories and wearing parts will be replaced.
⑥ After the warranty period, if parts need to be replaced or repaired, maintenance fees will be charged as appropriate, and the customer will bear the two-way shipping costs.
The warranty process is as follows:
Free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
2. After the customer service center receives your repair request and confirms that it meets the free warranty terms, we will send you an email containing the Shipping Label. Please be sure to send the product back within 10 days of receiving the email.
3. After we confirm that we have received the goods you need to repair, we will complete the repairs or replace them with new parts within 2 weeks (excluding logistics time). The repair costs and return shipping costs will be borne by us.
Expired free warranty period
1. Please notify the customer service center in writing via email to request repair and indicate the reason for the need for repair, provide proof of the fault (photo or short video), and attach your order number and order information.
2. After receiving your repair request, the customer service center will provide you with the contact information of the brand supplier's repair center. You need to contact the repair center for repair yourself.
3. Problems occur during transportation
Regarding damage during transportation:
1. For damage caused by transportation, we will replace the machine for you according to the damage situation. If the damaged parts are only replaceable spare parts, we will mail new spare parts to you free of charge and will not replace the entire machine;
2. Please notify the Blume customer service center by phone or email within 3 days of receiving the product;
3. If the product is damaged after receiving the goods, please be sure not to use the product and contact our customer service center immediately;
4. Please provide multiple photos of the damaged product taken from different angles, including outer packaging (label including logistics order number), inner packaging, distant view of the product, and detailed pictures or short videos of the damaged parts, as well as relevant text descriptions and send them by email. Go to the customer service email address of blumebyoinked@gmail.com and we will reply within 1-2 working days;
Regarding the shipping process:
If the tracking shows delivered but the goods have not been received, or the goods are lost in transit, please be sure to contact the courier company within 2 days to communicate the delivery status; if the courier company cannot find the goods within 48 hours, you can notify Blume by phone or email-Blume Customer Service Center, we will investigate as soon as possible and re-arrange delivery or refund.